Frequently Asked Questions
Everything you need to know about our handcrafted apparel and jewelry.
How long will it take for my order to ship?
Standard orders are processed within 2-3 business days. Once shipped, domestic delivery typically takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. Please ensure original tags are attached to receive a full refund.
Are your materials ethically sourced?
Yes, at RoughStone.Rocks, we prioritize sustainability. All our stones and fabrics are sourced from suppliers who adhere to fair labor practices and environmental standards.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times for international orders are calculated at checkout.
How do I care for my RoughStone jewelry?
To maintain the quality of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store them in the provided microfiber pouch when not in use.
Can I change or cancel my order after it's placed?
Orders can be modified or cancelled within 12 hours of placement. After this window, the order may already be in the fulfillment process.