Returns & Exchanges
At RoughStone.Rocks LLC, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and unwashed apparel. If your items don't fit your style or size, we are here to make the exchange or refund process as seamless as possible.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing